Delivery & Returns

UK CUSTOMERS

Delivery

Grays Hockey gives you FREE shipping on every UK order*. It doesn't matter how small or large your order is - you won't pay a penny for shipping. 

The countdown on the product pages tells you when the next dispatch day will be. We usually dispatch via tracked UPS or DPD and typically your order will be delivered within 2 working days. Please note that some products such as those requiring customisation will require more preparation time and deliveries to the Highlands and any island will take a little longer.

*Please note deliveries normally require a customer signature* 

*Sponsorship orders have a minimum order value of £20 after discount.*

Returns

UK customers get FREE returns. Simply go to our self-service returns centre to create a return and print a pre-paid UPS shipping label. Then just take your return package to any UPS drop off point.

If packages are received damaged we advise carefully examining your goods straight away and documenting any damage with images if possible (package and item/s). Any damage claim must be reported to us by the end of the working day following delivery. Damaged items should remain unused while your query is assessed.

DUE TO COVID-19, we have extended our normal 30 day returns period to 60 days. This is for unused items (if they are not required or a customer changes their mind) returned in new condition with packaging and tags.

Goods that are customised, adapted or bespoke can only be returned if faulty.

START A RETURN

FIND YOUR NEAREST UPS DROP OFF POINT

CUSTOMERS FROM EU COUNTRIES

Deliveries

Grays offers FREE shipping on every order over £100 to an EU country. For orders under £100, we charge a fixed rate of £10.00 for shipping.

Typically your products will arrive three working days after despatch. Customers in countries further from the UK should allow longer.

Orders from outside the UK or EU may be subject to local import charges/taxes that are outside our control. Typically you will need to pay them to the carrier.  If you do not pay the carrier the goods will be returned to us. We will then refund you after deducting the cost of carriage incurred by us and any extra charges levied by the carrier.

Returns

We refund customers from EU countries up to the original value of their order. Simply go to our self-service returns centre to start a return. 

START A RETURN

CUSTOMERS FROM USA

Deliveries

Returns

REST OF THE WORLD* 

At this time we do not ship directly to any other countries. This is subject to change at any time.

 

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