Help & Support

We're here to help. You may be able to find the answer to your question in our FAQs below. Alternatively you can contact us via email, contact form or by phone.

Frequently asked questions

How do I contact you?

Contact our customer service team at any time at

We are open Monday to Friday, 9am to 5pm (excluding bank holidays)

You can also call us on +44 (0)1580 880357 or write to us at:-

Grays Hockey
Station Road,
East Sussex,
TN32 5DH


How much does delivery cost?

UK delivery is always FREE.

For information on international delivery please see this page and scroll to your location

How do I apply for sponsorship?

You can apply by emailing

To find out more click here.

Which shape stick should I use?

Our shapes can be split into two categories, low bow and medium bow. Low bow models are designed for drag-flicking, aerials and 3D skills. Medium bows are tailored more towards the core skills of the game.

Check out our Hockey Stick Buying Guide for more information.

What weight are your hockey sticks?

Our sticks are between 530-550g which, in our opinion, is the optimal weight. Our sticks are well balanced as well giving an excellent 'pickup'.

How long does delivery take within the UK?

Orders placed by 11am are shipped same day. Delivery is within 2 working days.

Where is my order?

You'll receive a tracking number after your order is dispatched. 

Track your order now

Note that this can take up to 24 hours to be added after your item has shipped. 

A small percentage of tracking numbers sometimes take longer than 24 hours to start working. If your tracking number still shows no information 48 hours after you received it please contact us.

How long do I have to return an unwanted item?

An item must be returned to us within 30 days to qualify for a refund.

NB - must be as new and in packaging.

How do I return something?

Please see this page for information on returns

How can we help?

9am to 5pm - Monday to Friday

+44 (0)1580 880357

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